Cancellation Policy Description
1.1 Explanation of the cancellation policy for semi-managed stores
1.1.1 Refund Policy
If you encounter any of the following situations during the transaction process, you may apply for a refund:
- The product is seriously inconsistent with the order (such as model, specification, or wrong delivery)
- Omissions in shipment from the platform
- The goods are lost or damaged during transportation
- The platform did not ship the goods at the agreed time
- Other special situations confirmed by the platform (orders pending shipment, quality issues, out of stock)
1.1.2 Refund time limit guarantee
30-day/60-day refund guarantee:
From the date of confirmed receipt, refunds can be applied for within 30 or 60 days (the specific duration is subject to the category and agreement)
1.1.3 Quick refund
After confirming responsibility, the platform will complete the refund process within 2 working days and return the payment via the original payment method within 7 working days
1.1.4 Special circumstances
If you encounter the following situations during the transaction process, refunds will not be supported:
- Exceeding the after-sales service time limit (beyond 30-60 days after receiving the goods)
- The product has been used
- Second-hand, clearly marked as special-priced items, and specially customized items
1.1.5 Refund process
No refunds will be issued in the following situations:
- 1)The buyer initiates a refund application
- 2)Platform review application
- 3)Confirm the refund amount according to the policy
- 4)Perform refund
- 5)Refund completed
1.1.6 Return policy
If the product you received has the following issues, you can apply for a return:
- The received product is significantly inconsistent with the description
- The product is damaged or has quality defects
- The platform sent the wrong product
- Damage to goods during transportation
- Other returnable situations confirmed by the platform
1.1.7 Easy return
After confirming the authenticity of the issue, the platform supports returns.
1.8 Save shipping time
The platform will provide the nearest return warehouse address, shorten the time for cross-border returns, and improve processing efficiency.
1.1.9 Refund your payment
After the returned goods are received and inspected as qualified, the payment will be refunded via the original payment method within 7 working days.
1.1.10 Party responsible for return and exchange shipping fees
The supplier bears the freight:
- Return or exchange due to product quality issues
1.1.11 Return process
- Provide after-sales voucher
- Apply for a return
- Platform review
- Returned goods(Yaqiu Lake Industrial Zone, Longgang District, Shenzhen City, Guangdong Province, China)
- Refund of payment for goods
1.1.12 Scope and restrictions of returns
- The returned goods must be kept in their original packaging and with all accessories intact
- Returns are not supported for certain special categories (such as customized items, perishable goods, and special products specified by the platform)
- Return applications must be initiated within 30 days after confirmation of receipt (special categories are subject to agreement), and the returned goods must be sent back within 7 days (return period) after approval. If the return period is exceeded, the goods cannot be returned
1.2 Regarding quality assurance
1.2.1 After-sales guarantee
| Product status | Warranty period | Description |
|---|
| Brand new | 12 months | The specific duration is subject to the product category and supplier's commitment |
| Refurbishment | 6-12 months | The specific duration is subject to the product category and supplier's commitment |
| Second-hand | 0-3 months | The specific duration is subject to the product category and supplier's commitment |
1.2.2 Quality assurance process
- The buyer needs to provide order information, product serial number, fault images or videos as proof for warranty application
- The platform will conduct a preliminary review within 2 working days and forward eligible applications to the supplier for processing
- The supplier should provide a solution within 5-10 working days
2.1 Explanation of the cancellation policy for self-operated stores
The supplier's commitment shall prevail, with the platform assisting in credit guarantee services
